Repository navigation
Document every platform handoff in standalone_platform_handoff event_details (Preview) - #710
Merged
Merged
Conversation
…details (Preview) Mirrors intercom/developer-docs#1210: handoff.type becomes a string listing the known handoff types instead of a Zendesk-only enum, success is nullable, and handoff.data carries Salesforce case_id/case_number. Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
rahulgdsouza
marked this pull request as ready for review
October 8, 2026 13:50
lajosfazekas
approved these changes
Oct 8, 2026
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
2 participants
Add this suggestion to a batch that can be applied as a single commit.This suggestion is invalid because no changes were made to the code.Suggestions cannot be applied while the pull request is closed.Suggestions cannot be applied while viewing a subset of changes.Only one suggestion per line can be applied in a batch.Add this suggestion to a batch that can be applied as a single commit.Applying suggestions on deleted lines is not supported.You must change the existing code in this line in order to create a valid suggestion.Outdated suggestions cannot be applied.This suggestion has been applied or marked resolved.Suggestions cannot be applied from pending reviews.Suggestions cannot be applied on multi-line comments.Suggestions cannot be applied while the pull request is queued to merge.Suggestion cannot be applied right now. Please check back later.
Why?
The Preview API now returns
event_details.handofffor every platform handoff part, not just Zendesk ones, with a nullablesuccessand an always-presentdataobject that holds a Salesforce Case's ID and number. The developer docs already describe this, and this spec still says Zendesk only.How?
Copies the updated schema and the matching response example from the developer docs so both specs say the same thing. Affects the Preview version only.
Generated with Claude Code